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Help center/For space renters/Rules and terms

Rules and terms

The rules for renting a space through AOA: the schedule and condition of the premises, refunds depending on when you cancel, the renter's responsibility and help with disputes.

General rules

When you rent a space through AOA, these rules apply:

  • Stick to the schedule: arrive on time and vacate the space according to your booking
  • Leave the space in the same condition you found it
  • Follow the venue's rules on noise, alcohol and so on
  • Let the venue know about special needs in advance

Cancellations and refunds

  • 48+ hours ahead: a full refund
  • 24-48 hours ahead: a 50% refund
  • Less than 24 hours ahead: no refund (unless the venue states otherwise)

Responsibility

The renter is responsible for:

  • Damage to the venue's property
  • The behavior of their event's attendees
  • Following fire safety rules

Resolving disputes

If there are problems with a booking or the quality of the space, contact AOA support. We'll help resolve the situation between the renter and the venue.