Menu and booking at hand
The “Menu” and “Book a table” buttons sit at the bottom of the chat. Guests don’t have to dig for a link on Instagram or message a manager.
Telegram bot for venues
Menu, table booking and the loyalty card at the bottom of the chat, while broadcasts remind guests about you between visits. Under your venue’s name.
Zerno Café
bot
Hi! Great to see you at Zerno. How can I help?
My QR
You have 240 points on your card. Show the QR at the till to earn points for your order.
Use cases
Bringing guests back
The “Menu” and “Book a table” buttons sit at the bottom of the chat. Guests don’t have to dig for a link on Instagram or message a manager.
The loyalty card and balance sit behind the “My QR” button, and point updates come from your bot, with no duplicates from the AOA bot.
The everyday and holiday bot menus are saved separately and switch with one click, with no rebuilding buttons every time.
Builder
The sections below mirror the bot control panel in AOA, with the same names you see in the product.
Buttons at the bottom of the chat where a guest starts talking to the bot.
Every conversation with your guests in one inbox, with new messages showing up right away.
One message to everyone who has started the bot.
Numbers for 7, 30 or 90 days, or a year.
The bot’s profile and how it works.
Bot actions that start on their own, with no one on your team involved.
Ready-made presets
The venue starter set already includes booking, the menu and the venue room. The loyalty card adds itself when you turn on the programme.
Comes with the bot. For a venue that is booking, menu and the venue room; for an organizer it is the ticket, event programme and guest room. Turn it on when you are ready.
Opens the AOA booking form, or your own link if you take bookings through another service.
The “My QR” button shows the card number, balance and a QR for the till. It appears in the menu by itself as soon as you turn on your loyalty programme.
Everyday, holiday, event night: save several bot menus and switch between them with one click.
A guest AOA recognises gets a link to the room right away. Everyone else is asked to scan the QR on site.
Answers in an accordion. Under every FAQ there is an “Ask a question” button that hands the conversation to your team.
The bot tells subscribers when an alert starts and ends in your region. You write the texts.
Guest journey
A guest opens the bot from a link, looks at the menu and books a table in the same chat.
The venue room for those nearby, and “My QR” at the till to earn points.
Broadcasts about events and new things on the menu, point updates, the holiday bot menu on the right days.
The bot sends subscribers your text when an alert starts and ends. You can say where the nearest shelter is.
We are building a flow editor: message chains with buttons, conditions and pauses, plus AI replies grounded in the details of your event or venue. Once they are ready, they will appear in your bot’s Triggers and flows tab.
In Telegram, open @BotFather, create a bot and copy the token. It takes two minutes.
Turn on the Chatbots module in your organization or venue settings and paste the token. AOA checks it and connects the bot.
Turn on the starter set or add your own buttons. Check the result in “What guests see”.
Add the bot link to your announcements and social media, and follow the results in analytics.
The “Book a table” button opens the AOA booking form. If you take bookings through another service, add the link and the button will lead there.
The “My QR” button shows the card number, the points balance and a QR for the till. It appears in the menu when you turn on your loyalty programme and disappears when you turn it off. Point updates come from your bot, or from the AOA bot if the guest hasn’t started yours, but never from both at once.
The “Menu” button from the starter set opens a formatted reply with headings, lists and dividers. Fill it with your menu, or add a button that links to the menu on your website.
Yes. You can save up to 10 menu sets, for example everyday, holiday and event night, and switch between them with one click. A new set starts as a copy of the current one.
The bot, chats and up to 10 commands with no subscription. Menu buttons come with the Basic plan (up to 6 buttons), Pro gives you up to 12 buttons, three bots and up to twenty broadcasts a week, and the plan for chains up to ten bots.
Yours. You create the bot in @BotFather, and AOA runs it with your token, which is stored encrypted. You change the bot’s name and description from AOA, and the avatar in @BotFather.
The venue owner and managers with marketing rights. You can reply to guests from one inbox for all your bots.
The bot and chats are free. Menu buttons, including table booking, come with the Basic plan.