Managing attendees

How to manage event attendees: a list with statuses and filters, invitations by email or direct add, Telegram broadcasts, the waitlist and the guest timeline.

Attendee list

Once you've created an event, you have full control over the attendee list:

See everyone registered, with contacts and answers to custom questions
Filter by status, ticket type and payment status
Export the list to CSV
Import contacts from CSV: useful for inviting your existing audience

Attendee statuses

Registered: the attendee signed up for the event
Pending approval: for events that require manual approval
Paid: the ticket is paid (for paid events)
Checked In: went through check-in on site
Cancelled: cancelled their registration

Inviting attendees

AOA has two invitation modes:

INVITE: the guest gets an invitation by email, confirms it and receives a ticket
DIRECT_ADD: you add the guest straight to the registered list, with no confirmation step (handy for VIPs, speakers and partners)

You can send invitations one by one, in bulk via CSV, or to selected segments from your tag-based CRM.

Communicating with attendees

AOA lets you send messages to all attendees or to selected groups:

Reminders before the event
Changes to the details (time, place, program)
A thank-you after the event and a request for feedback
Telegram broadcasts to specific groups of recipients (registered, paid, checked in, no-shows)

Limits and the waitlist

If you've limited the number of spots and they've run out, new attendees go to the waitlist (as long as the waitlist is turned on). When someone cancels their registration, the next person in line gets access automatically.

Attendee timeline

AOA keeps a timeline for every attendee: when they registered, when they paid, when they checked in, whether they left feedback and which channel they came through (a referral, a direct link, the catalog). It gives you the full history of the interaction.

Wallet and calendar for guests

AOA automatically makes the ticket convenient for the attendee. This boosts attendance and cuts down on "I forgot about the event":

Apple Wallet: a signed .pkpass with a QR code right after payment or registration
Add to calendar: an .ics file for Google, Apple or Outlook, also attached automatically to the registration confirmation email
Subscribing to the organization's calendar: a webcal feed that automatically adds all your upcoming events to the guest's calendar. Details are in Promoting events

Attendee list

Once you've created an event, you have full control over the attendee list:

See everyone registered, with contacts and answers to custom questions

Filter by status, ticket type and payment status

Export the list to CSV

Import contacts from CSV: useful for inviting your existing audience

Attendee statuses

Registered: the attendee signed up for the event

Pending approval: for events that require manual approval

Paid: the ticket is paid (for paid events)

Checked In: went through check-in on site

Cancelled: cancelled their registration

Inviting attendees

AOA has two invitation modes:

INVITE: the guest gets an invitation by email, confirms it and receives a ticket

DIRECT_ADD: you add the guest straight to the registered list, with no confirmation step (handy for VIPs, speakers and partners)

You can send invitations one by one, in bulk via CSV, or to selected segments from your tag-based CRM.

Communicating with attendees

AOA lets you send messages to all attendees or to selected groups:

Reminders before the event

Changes to the details (time, place, program)

A thank-you after the event and a request for feedback

Telegram broadcasts to specific groups of recipients (registered, paid, checked in, no-shows)

Wallet and calendar for guests

AOA automatically makes the ticket convenient for the attendee. This boosts attendance and cuts down on "I forgot about the event":

Apple Wallet: a signed .pkpass with a QR code right after payment or registration

Add to calendar: an .ics file for Google, Apple or Outlook, also attached automatically to the registration confirmation email

Subscribing to the organization's calendar: a webcal feed that automatically adds all your upcoming events to the guest's calendar. Details are in Promoting events