Attendee check-in
How to run check-in at the door: scanning QR tickets, standard and express modes, several entry points at once, on-site registration and host signals.
Why you need check-in
Check-in helps you track who actually came to the event. It matters for:
- Counting actual attendees vs registered ones
- Checking payment (whether the ticket is valid)
- Adjusting special formats (Speed Dating and Living Library only count the people who came)
- Analytics after the event
How to run check-in
- Open the event in your dashboard
- Go to the "Check-in" tab
- Scan the attendee's ticket QR code or find them by name or email
- Confirm the check-in
The ticket QR code
Every attendee gets a unique ticket QR code after registering or paying: by email, in the Telegram bot and in their profile on the platform. The QR can be shown on a phone or printed.
Scanner modes
An event has a defaultScanMode setting:
- Standard: the standard mode, with each scan confirmed
- Express: for events with a big flow of people, quick confirmation without extra screens
Real-time check-in
The check-in panel updates in real time. You see:
- How many people have already checked in
- How many are still expected
- Who with a paid ticket hasn't arrived yet
Several check-in points
For a big event, several managers can run check-in at the same time, and the data syncs in real time. You can delegate scanning access to individual members of the venue or organization team.
On-site registration
The "+" button on the check-in screen lets you register a guest who came without registering and pays in cash. The amount is recorded together with who received it: after the event you can see how much cash was collected and by whom.
Signals from check-in
Hosts can report incidents (a conflict, someone feeling unwell, a technical problem) and supplies running low, right from the bot. You'll get a Telegram message with "Take it", "Call security" and "Close" buttons. Who exactly gets notified is set up in the organization team and, for a specific event, in the scanner settings.
Special formats
For Speed Dating and Living Library, check-in is critical: the system accounts for actual attendance and adjusts rounds and sessions automatically. Read more in Special formats.
Instructions for hosts
This article is about the setup. Give the person working check-in these:
- Get started in 5 minutes: what to open and what to tap
- Working through the Telegram bot: the menu, quick registration, bad internet
- When a QR won't scan: every error and what to do about it
- A guest came without a ticket: on-site registration and cash
- How to deal with people: the line, conflicts, incidents