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Help center/For event organizers

For event organizers

How to run events with AOA: creating events and tickets, check-in at the door, attendee CRM, promo codes, memberships with a Telegram channel and the legal basics of selling tickets.

Creating an event

How to create an event in AOA: title, description, date and place on the map, cover, tickets, capacity, waitlist, manual approval and how private the event is.

Event referrals

How guests invite friends to your event with their own link, how to turn on a referral discount and where Insights shows who brought the most people.

Tickets and pricing

How to turn on paid tickets through Monobank or LiqPay, set up sellers for different sole proprietors, ticket types, dynamic pricing, a series pass and a donation jar.

Age verification and Diia.Sign

How to set an age limit for an event, turn on adults-only mode, verify identity with Diia.Sign, approve applications manually and add your own form questions.

Special formats: Speed Dating and Living Library

How to run Speed Dating with automatic pairing, a round timer and mutual matches in Telegram, and a Living Library ("My book") with session booking.

Managing attendees

How to manage event attendees: a list with statuses and filters, invitations by email or direct add, Telegram broadcasts, the waitlist and the guest timeline.

CRM, tags and invitations

The organization CRM in AOA: attendees of all your events in one database, tags and segments, CSV import and export, and one-click invitations from past events.

Promotion, promo codes and referral discounts

How to promote an event in AOA: the catalog and map, QR codes for posters, coupons and promo codes, a two-sided referral discount, Telegram announcements and calendar subscriptions.

Memberships for attendees

How to launch memberships for your community: tiers with prices and perks, auto-renewal through Monobank and a Telegram channel the bot lets only members into.

Posts and announcements with visibility levels

How to publish posts and event announcements for your community with three visibility levels: for everyone, for all members or only for selected membership tiers.

Attendee check-in

How to run check-in at the door: scanning QR tickets, standard and express modes, several entry points at once, on-site registration and host signals.

How to create a Telegram chatbot

How to create a bot in @BotFather, connect it to AOA with a token, test it on yourself and reply to subscribers in the Chats tab or with broadcasts.

For hosts: get started in 5 minutes

Instructions for a check-in host: how to open the scanner in the AOA Telegram bot before the event, what the green and red screens mean and what to do about the line.

For hosts: working through the Telegram bot

How a host works through the AOA Telegram bot: the Manage menu, the ticket scanner, a quick-registration QR for guests without a ticket and what to do when the internet drops.

For hosts: when a QR won't scan

What each AOA scanner error means: a used, deactivated or someone else's ticket, an unconfirmed registration, and when you need to call the organizer.

For hosts: a guest came without a ticket

How to register a guest without a ticket with the "+" button on the check-in screen: what to fill in, how to record cash and how the organizer sees it in the report after the event.

For hosts: how to deal with people

How a host should handle the door: the line, a difficult guest, the Incident and Supplies buttons in the bot, and which decisions to leave to the organizer instead of arguing with a guest.

Smart feedback after an event

How AOA collects feedback after an event: a one-tap impression, quick tags and a short text on the website or with buttons in Telegram, and the Feedback tab shows the summary.

How to sell tickets legally

The essentials in 2 minutes: KVED codes, the single tax group, a cash register (RRO), a public offer. Plus the rules for organizations with several FOP sellers

When a FOP is not enough: an LLC or an NGO

What changes when an organizer outgrows a FOP: limits, an LLC on the single tax, an NGO for grants and why switching to an LLC usually costs more.

Donations to a jar: what it means for taxes

When collecting money on a card or jar becomes income rather than a gift, at what amounts questions come up and why regular collections at events need a FOP.

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